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Managing a performance review is an essential part of any manager's/supervisor's role and encompasses a range of skills including motivation, objective-setting/review, regular feedback, appraisal, personal development plans and managing poor performers. When these tools are managed effectively it will ensure a shared understanding of the level of performance and how that can continue or be enhanced. Successful performance management helps to increase team engagement
Course Overview
Duration:
2 Days
Audience:
Anyone who needs to enhance their skills in managing the performance of others
Prerequisites:
There are no particular requirements for this course.
Course Content
What you will learn:
- The importance of performance appraisals
- Defining expectations and consequences
- Developing standards and goals
- Documenting performance
- Performance feedback and coaching
- Developing an interview format
- The appraisal as a two-way process
- Managing employee performance
- Conducting exit interviews
The Performance Review Process
- Why do employees need performance reviews?
- Why do supervisors and managers need performance reviews?
- Advantages of performance reviews to an organisation
- Four Characteristics of Performance Reviews
The Performance Review Cycle
- The Basis for Review
- Performance Standard
- Performance Review
- Performance Improvement
- Career Planning
Performance Standards
- Characteristics of Effective Performance Standards
- Setting Goals and Targets
Successful Evaluation Techniques
- Communication Skills
- Communication
- Barriers to Effective Communication
- Guidelines for Effective Listening
- Constructive Listening
- Paraphrasing
- Questioning Techniques
Performance Feedback
- 7 characteristics of Effective Feedback
- Feedback Guidelines
- A guide for Improving Performance
- Accepting Criticism
Planning the Interview Process
- The Opening
- Motivation
- Discussion
- The Closing
- Action Plans
- Follow-up
360 Degree Feedback Process
- Self-rating
- Peer Review
- Upward Assessment
Maintaining Performance
- How to Modify Work Behaviour
- Behaviour Contracts
Handling Performance Problems
- Action Steps
- Dealing with Worst Case Scenario
Performance Management Checklist
- Fundamentals
- Objectives and Results
- Support Plan
- Meeting with Employees
- Ongoing Support and Feedback
- Performance Interview
- Performance Review
Delivery Options
Delivery
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Classroom sessions are delivered at a nominated location (Private courses only). Inclusions: |
Full Day Sessions: Half Day Sessions: |
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Live online sessions are instructor-led in a virtual environment, providing hands-on instruction and practical activities for participants. Participants can see the instructor screen and interact with the instructor and other participants. Instructor can assist participants on their screen if necessary. Participants can join a session from any location using the Course Invitation. There is no need for software just a computer with an internet connection and a browser. Public sessions are conducted through Live Online. Inclusions: |
Full Day Sessions: Half Day Sessions Times:
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Managing Performance
This course is currently not scheduled as public course. For more information, contact our team to discuss your requirements.
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