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Writing in the workplace is an essential part of professional life. From constant emails, presentations, reports and business cases, and social media, our written content is a direct reflection on us and our workplace.  It’s important to write correctly, as well as express ourselves with clarity and efficiency to achieve our outcomes.

 4.6  (950 reviews)                              $572
 Classroom:    1 day 
 Live Online:   2 x 3 hr sessions 

Meetings are an essential part of business life and your ability to run effective meetings is a critical part of your success.  Learning how to run effective meetings not only improves productivity, but effective meetings also inspire greater team collaboration which in turn enhances the work environment.

 4.7  (525 reviews)                               $350
 Classroom:    1/2 day 
 Live Online:   1 x 3 hr sessions 

Every workplace has difficult coworkers, bosses, customers or clients.  For most people, holding a difficult conversation about a sensitive topic is challenging.  Dealing with difficult people and situations is a skill worth perfecting for your business and private life. 

 4.55  (325 reviews)                               $572
 Classroom:    1 day 
 Live Online:   2 x 3 hr sessions 

As an Executive Assistant or Personal Assistant, your job encompasses numerous organisational skills, including planning, scheduling, negotiating and delegating. Learn the skills to help you communicate effectively, manage your time wisely, and skillfully collaborate with others.

 4.7  (502 reviews)                               $1144
 Classroom:    2 day 
 Live Online:   4 x 3 hr sessions 

Excellent customer service creates loyal customers who are willing to refer your business to friends, family, and colleagues. Providing this type of excellent customer service starts with a genuine desire to delight your customers, but you also have to think beyond selling your products or services.
 

 4.7  (415 reviews)                               $572
 Classroom:    1 day 
 Live Online:   2 x 3 hr sessions 

Meetings are costly, even if they are held in a company boardroom. To ensure meetings are productive and worth the expense involved, three ingredients are necessary: an assurance of closure, a strong chair or leader, and accurate minutes. If people can't remember or agree on what actually occurred at a meeting, how can the group effectively accomplish its objectives?

 4.5  (125 reviews)                               $350
 Classroom:    1/2 day 
 Live Online:   1 x 3 hr sessions 

Negotiation skills can be use in any context both in your personal and work life.  Whether you are negotiating sales, contracts, or a promotion a comprehensive and strategic approach with drive better outcomes.  In the workplace, improving your negotiation capability will help you build stronger relationships, deliver long term solutions and avoid harmful conflict. 

 4.6  (225 reviews)                               $572
 Classroom:    1 day 
 Live Online:   2 x 3 hr sessions 

At any level in business, government, or industry, you must write reports to explain or to present your research findings. Proposals are required to convince others of the value of some course of action. Participants are given sample reports to read and review throughout the session, however we welcome you to bring samples for writing exercises or discussion.

 4.5  (207 reviews)                               $572
 Classroom:    1 day 
 Live Online:   2 x 3 hr sessions