Meetings are an essential part of business life and your ability to run effective meetings is a critical part of your success.  Learning how to run effective meetings not only improves productivity, but effective meetings also inspire greater team collaboration which in turn enhances the work environment.

 4.7  (1525 reviews)                               $430
 Classroom:    1/2 day 
 Live Online:   1 x 3 hr sessions 

Emotional intelligence (EI) is best defined as the ability to identify and manage emotional information in oneself and others and to focus on required behaviours. Develop an awareness of EI and manage emotions in the workplace, and perceive and empathize with the emotions of others.

 4.8  (1543 reviews)                               $660
 Classroom:    1 day 
 Live Online:   2 x 3 hr sessions 

As an Executive Assistant or Personal Assistant, your job encompasses numerous organisational skills, including planning, scheduling, negotiating and delegating. Learn the skills to help you communicate effectively, manage your time wisely, and skillfully collaborate with others.

 4.7  (820 reviews)                               $1320
 Classroom:    2 day 
 Live Online:   4 x 3 hr sessions 

Excellent customer service creates loyal customers who are willing to refer your business to friends, family, and colleagues. Providing this type of excellent customer service starts with a genuine desire to delight your customers, but you also have to think beyond selling your products or services.
 

 4.7  (2415 reviews)                               $660
 Classroom:    1 day 
 Live Online:   2 x 3 hr sessions 

Meetings are costly, even if they are held in a company boardroom. To ensure meetings are productive and worth the expense involved, three ingredients are necessary: an assurance of closure, a strong chair or leader, and accurate minutes. If people can't remember or agree on what actually occurred at a meeting, how can the group effectively accomplish its objectives?

 4.5  (1125 reviews)                               $350
 Classroom:    1/2 day 
 Live Online:   1 x 3 hr sessions