4.6 (1950 reviews)
$660
Effective communication is the key to success in any business. Today's competitive business environment demands that your letters, memos, reports and other business correspondence be professional and effective.
This course presents information that you need to succeed whether you are sending an email, a formal report. Support material provides effective tools and guidelines for producing clear, concise and persuasive prose.
Course Overview
Duration:
1 Day
Audience:
Equally useful to executives and support staff, it shows how to:
- write clearly and succinctly and with impact
- rid writing of jargon
- organise material effectively
- avoid errors in spelling, grammar and usage
- enhance document presentation
Prerequisites:
There are no particular requirements for this course.
Course Content
Why write?
- Document mediums - letters, memos, emails, and general reports
- Reasons for writing
- Message and purpose
- Understanding the Message
- Good news and bad news
- Letters of complaint
- Responses to complaints
- Letters to inform or to persuade
Planning & Writing a First Draft
- Defining the purpose
- Identifying the audience
- Understanding the context
- Format
- Supporting evidence
- Constructing a framework
- Mapping
Principles of Communication
- Voice and tone
- Modern business language
- Structure
- Evidence
- Write to express, not to impress
Principles of Communication
- Understanding Time Wasters
- Effective meeting management
- Time Management techniques to practise
Effective Writing
- The four C's of writing
- Effective sentences and paragraphs
- Use of punctuation and grammar
- Singular or plural
- Making words agree
- Using modifiers
- Guidelines for effective writing
Voice
- Active and passive voice in writing
Sentences and Paragraphs
- Sentences
- Simple
- Compound
- Complex
- Using paragraphs
- Readability index
Layout and Design
- Sample layouts of various document mediums
- Writing business letters
- Writing to inform
- Writing to persuade
- Writing to deliver good news
- Writing to deliver bad news
- Letters of complaint
- Responding to a complaint
- Email etiquette
Guidelines to proofing
- General tips in proofing and editing
Delivery Options
Public Courses
Live online - learn by doing.
Our Live Online courses are conducted through a dedicated learning platform that enables us to provide instructor-led, hands-on training to develop real skills, in real time. Each participant logs into their own virtual environment setup specifically for the course. This is a fully interactive experience - just like in a classroom. No passive lectures. No videos to follow - real time hands-on practice with your instructor guiding you every step.
Instructor:
- provides real-time live hands-on instruction and demonstration,
- provides step-by-step practical activities for participants,
- can assist participants on their screen, if necessary,
- can share participant screens to enhance discussion.
Participants:
- receive hands-on instruction, step-by-step exercises and skill-builder activities,
- see the instructor screen while working on their own environment,
- can interact with the instructor and the group of participants,
- can ask questions at any time,
- join the course from any location with internet using a Course Invitation.
- no need for any software, just a computer with internet and a browser.
- no downloads on installs necessary on the participant computer.
Inclusions:
- E-Book Training Manual/activity booklet will be provided
- Certificate of Completion
- Post-course support to the level of the course
- Access to any training exercises used during the session
Session Times:
- Full Day Course: 9:00 am-4:30 pm
- Half Day Course: 9:00 am-12:30 pm or 1:30 pm-5:00 pm
Private Courses
Private sessions can be arranged through our Live Online platform for group training. Group training content and duration can also be tailored to your needs. To discuss your training requirements, contact our Course Scheduling team.
Classroom
Classroom sessions are delivered at a nominated location (Private courses only).
Requirements:
If training is being delivered on your site:
- A computer is required for each participant, configured with appropriate software (if necessary).
- If participants are using laptops, ensure power cords are provided for use during the session.
- The instructor will bring their own laptop - please provide power
- Screen/Projector for trainer to connect their laptop to. Please indicate the connection method - hdmi or wifi.
Inclusions:
- Training Manual/activity booklet
- Certificate of Completion
- Post-course support for queries relating to the course content.
Available Business Writing courses
| Event | Event Date | Location | Individual Price | Register |
|---|---|---|---|---|
| Business Writing Essentials | 24-03-2026 | Live Online | $660.00 | |
| Business Writing Essentials | 29-04-2026 | Live Online | $660.00 | |
| Business Writing Essentials | 12-06-2026 | Live Online | $660.00 |
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