Course Details
This course will give the contemporary employee the tools to be emotionally intelligent in the workplace, navigating through organizational change and complex issues. The contemporary employee will demonstrate advanced problem solving skills, implement solutions and use a range of interpersonal tools to elicit desired change in the workplace.
Duration:
2 Days (consecutive days)
Audience:
New supervisors, team leaders, leading-hands and frontline managers
Prerequisites:
There are no particular requirements for this course.
Course Content
What you will learn:
- Clarifying roles and responsibilities of the new supervisor
- Adjusting to the new role with confidence and an assurance
- Developing your communication skills - listening, asking questions, giving and receiving feedback
- Recognising and managing stress
- Developing techniques to ensure employees instructions are clear and understood
- Understanding and promoting teamwork
- Identifying techniques to deal with employee challenges, conflicts and motivation
- Developing coaching skills
- Recognising the importance of being visible, available and responsive
- Developing good relationships with employees and peers.
Making the Transition to Supervisor
- 5 common mistakes that new supervisors make
- Overcoming initial anxieties
- Getting off to a good start
- Learning the ropes
- Assertiveness
- Trust
Establishing Authority
- Dealing with friends and colleauges that you now supervise
- Forging alliances
Handling your Responsibilities
- Knowing what is expected of you
- Identifying priorities
- Being available and visible
- Identifying employee abilities
- How to feel powerful in your position
Communication
- Personal Communication Style profile
- Become a good observer
- Listening skills
- Questioning techniques
- Documenting your day
- Giving clear directions & guidelines
- Know the difference between orders, requests and suggestions
Coping with Criticism
- Feedback
- Key actions in constructive feedback
- Guidelines for accepting criticism
Managing Stress
- Stress - power, self- esteem and change
- Strategies for handling stress
- Relaxation
Dealing with Employee Concerns
- How to deal with problems
- Employee trust
- Dealing with change
- Maintaining a positive attitude
- Key factors in successful change
Dealing with Conflict
- Seven steps to managing conflict
- Conflict Resolution
- Relationship cycle
- Coaching through conflict
- Preparing for conflict
- Discipline
Teamwork
- Four stages of Team Growth
- Characteristics of Vital team players
- Leadership
- Motivation
- Feeback
Core skills in Management & Supervision
- Problem solving
- Planning
- Delegation
- Performance management
- Performance standards
- Performance feedback
- Maintaining performance
Managing Yourself
- Motivating yourself
- Understanding your own behaviour
- Watch your body language
- Accept reality
Available New Supervisors and Managers courses
Duration: 2 days. Course dates are 2 consecutive days from the Event Date shown in the table below.
| Event | Event Date | Location | Individual Price | Register |
|---|---|---|---|---|
| New Supervisors and Managers | 10-03-2026 | Live Online | $1,390.00 | |
| New Supervisors and Managers | 07-04-2026 | Live Online | $1,390.00 | |
| New Supervisors and Managers | 05-05-2026 | Live Online | $1,390.00 | |
| New Supervisors and Managers | 02-06-2026 | Live Online | $1,390.00 | |
| New Supervisors and Managers | 30-06-2026 | Live Online | $1,390.00 |
Brochure