   Business Skills List

 4.6  (550 reviews)                     

In today's dynamic and interconnected workplace, the ability to influence and manage stakeholders is crucial for achieving organisational goals and driving success. Organizations are increasingly complex, with diverse teams, cross-functional projects, and a wide range of internal and external stakeholders. Effective stakeholder management ensures that the interests and concerns of all parties are understood and addressed, fostering collaboration and alignment. By mastering the art of influence, you can build strong relationships, gain buy-in for your ideas, and navigate the complexities of organisational politics.  Ultimately, the ability to influence and manage stakeholders is a key driver of organizational success and personal career growth.

By the end of this course, you will have a comprehensive understanding of how to influence others and manage stakeholder relationships effectively, enabling you to drive projects forward, achieve your objectives, and contribute to your organization's success. Let's embark on this journey together and unlock your potential as a skilled influencer and stakeholder manager!

What you will learn:

  Understanding Stakeholder Dynamics: Identify and analyze the needs, interests, and power dynamics of various stakeholders.

   Building Trust and Credibility: Develop techniques to establish and maintain trust with stakeholders, fostering strong and productive relationships.

   Communicating Effectively: Master the art of persuasive communication, including active listening, clear messaging, and impactful presentations.

  Navigating Conflicts: Learn strategies to manage and resolve conflicts, ensuring positive outcomes for all parties involved.

   Leveraging Networks: Utilize your professional network to gain support, resources, and influence within your organization.

1 day	2 x 3hr sessions	$660	Quote

•  Course Overview
•  Course Content
•  Delivery Options

 Course Content

Identifying Stakeholders

● Internal or external stakeholders
● Defining the scope of the stakeholder analysis
● Profiling stakeholders
   - Power / Interest matrix
   - Soures of power
   - Sources of interest

Engaging and Building Rapport

● Gaining access through the gatekeepers
● What does rapport mean?
● Answering the WIIFM question
● Building rapport authentically
● Tricks, tips and traps

Influencing Stakeholders and Dealing with Objections

● Influencing styles - push / pull influence
● Defining your personal power
● What is an objection?
● Benefit statements
● Tips, tricks and traps

Managing 'Turf-Wars' and Role Conflicts

● Types of conflict - warranted and unwarranted conflict
● Unwarranted conflict and conflict resolution
● Warranted conflict and role ambiguity
● Using RACI to reduce conflict
● Other ways to defuse conflict
● The benefit of pilot projects
● Dealing with denial and resistence
● Exploration and participation

Designing Communication Strategies

● Communicating with key players
● Communicating with other stakeholder groups
● Developing a communication matrix
● Veral / Written communication
● Key traps in writing stakeholder communication

Managing Upwards

Dealing with your boss, governance groups and the senior
leadership team.

● How much detail is appropriate?
● Fear, anxiety and suspicion; what role do they play in the review process
● The one-page overview
● When PowerPoint works and when it doesn't
● Delivering bad news - tips, tricks and traps

Building and Re-building Trust and other Challenges

● What is trust?
● Sako's typology of trust
● Building basic or "contractual trust"
● Belief tests and rebuilding trust when it has been lost

 Leveraging Networks

● Importance of networking
● Strategies for expanding your network
● Utilising your network
   -  Leveraging connections for support and resources
   -  Maintaining and nurturing professional relationships

 Brochure