4.65 (502 reviews)
Management Skills
Leaders help themselves and others to achieve. They set direction, build an inspiring vision, and map out where you need to go to achieve the team or organizational goals. Leaders must have effective management skills to guide their people to the right destination, in a smooth and efficient way.
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| 2 day |
2 days |
$1,144
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Course Overview
Duration:
2 Days
Audience:
Managers, supervisors, IT managers, project coordinators, project leaders, team leaders, product managers, and program managers
Prerequisites:
There are no particular requirements for this course.
Course Content
What you will learn:
- Leadership profile to highlight your strengths and challenges.
- Directional and consequential thinking - developing these skills
- Influencing others through improved communication
- Your role in making meetings effective, both as a leader and as a participant.
- Critical problem-solving skills and the tools and techniques you can use.
- Strategic planning with a SWOT analysis, to introduce change
- Ways to manage the change process effectively for sustainable growth
Looking Out before Looking In
- Understanding your Environment
- Understanding your Followers
- What is a Leader?
- Leaders -v- Managers
- Characteristics of Effective Leaders
- Challenge the Process
- Inspire a Shared Vision
- Enable Others to Act
- Model the Way
- Encourage the Heart
- Confidence
- Self Awareness
Trust and Integrity
- Trust
- Integrity
- Delegating responsibility
- Maintaining a trusting work environment
Communication
- Communication Styles
- Communication Flow
- Framing and End Framing
- Barriers to Effective Communication
- Encoding
- Transmitting
- Decoding
- Feedback
- Culture
- Cross cultural communication
The Ladder of Inference
- Ladder of Inference Model
- Real Life examples
- Beware the downward spiral
- Clarifying Understanding
- Uncertainty loves company
Leading by Values
- What are your values?
- Organisational values
- Values-driven Culture
- Values-based leadership
- Entropy
Converting Vision into Action
- Vision
- Strategies to Accomplish your Vision
- Goals and Action Plans
Delegation
- Self-assessment
- Sharing the load
- Our reluctance to Delegate
- Tasks that should be delegated
- Degrees of delegation
- Monitoring delegated tasks
Language of Effective Action
- Making effective requests
- Promises
- Renegotiating
- Rules for Requesters
- Rules for promisers
- Completion
Leadership Competencies
- Identifying Key Competencies
- Developing competencies
- Assessment
- Development plans
- Your performance development roles
Performance Coaching and Reviews
- Lessons from Great Sporting Coaches
- Practice makes perfect
- Finding time to be an effective coach
- Motivation
- Equity
- Group Dynamics
Understanding your teaching role
- Teaching and learning
- Your role as a mentor
- Keys to effective mentoring
- Developing yourself
Giving and Receiving Feedback
- Providing constructive feedback
- Receiving feedback
Delivery Options
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Classroom sessions are delivered at a CTSA venue (Public courses) or at a nominated location (Private courses only).
Inclusions:
• Computer for each participant, configured with appropriate software (if necessary)
• Training Manual/activity booklet
• Certificate of completion
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Full Day Sessions:
9:00am - 4: 30pm
Half Day Sessions:
9:00am - 12:30pm or 1:30pm - 5:00pm
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Live online sessions are virtual instructor-led sessions conducted online from your location. You will be sent an invitation to join the session. There is no need for software just a computer with an internet connection and a browser.
Inclusions:
• E-Book Training Manual/activity booklet will be provided
• Certificate of completion
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Full Day Sessions:
9:00am - 4: 30pm
Half Day Sessions Times:
9:00am - 12:30pm or 1:30pm - 5:00pm
Multiple session courses are conducted in multiple 3-hour sessions conducted on consecutive days.
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