4.35 (1725 reviews)
You use interpersonal skills every day, whether you are working with colleagues, talking to customers, or socializing with friends. Interpersonal skills are integral to your success and happiness. Interpersonal skills include communication, empathy, emotional intelligence, collaboration, conflict resolution and negotiation.
Course Overview
Duration:
1 Day
Audience:
This course will benefit any individual who wishes to refine their communication skills and attain a higher level of professional communication.
Benefits:
- Helps participants better understand themselves.
- Enhance behavioural change necessary to be an effective communicator
- Build skills to minimise conflict and resentment
- Improve productivity through more effective communication
Course Content
Learning Outcomes
Interpersonal skills describe the ways people interact with each other. In this course we explore six main areas:
- Personality awareness
- Emotional Intelligence
- Communication
- Conflict Management
- Trust
- Collaboration
By the end of this workshop, participants will be able to:
- Effectively deal with a variety of personality types
- Better meet the needs of work colleagues
- Effectively handle conflict and difficult situations
- Enhance trust in workplace relationships
- Work collaboratively
Your Personal Insight (Profile)
- Self awareness
- Understanding yourself and others.
- Behaviour changes in different environments
- Recognise tendencies under stress
- Understanding predictable reactions
- Personal style influences communication
- Learn to communicate with others with both similar and opposing styles.
Emotional Intelligence
- Defining emotional intelligence
- Understand the different emotions
- Use emotions as a source of valuable information
- Manage and control emotions of yourself or others
- Competencies of emotional intelligence
Communication
- Communication Styles
- Verbal and non-verbal communication
- Barriers to effective communication
- Body Language
- Active Listening
- Questioning
- Building rapport
- Establishing credibility
Conflict Management
- Nature of conflict
- Understanding conflict styles
- Managing communication in conflict
- Steps of conflict resolution
Trust
- Trust in the workplace
- 3 types of trust
- 5 ways to build trust
- 5 ways to lose trust
Collaboration
- Defining Collaboration
- Techniques of working collaboratively
- Interpersonal skills in a collaborative workplace
Available Interpersonal Skills courses
| Event | Event Date | Location | Individual Price | Register |
|---|---|---|---|---|
| Interpersonal Skills | 06-03-2025 | Live Online | $660.00 | |
| Interpersonal Skills | 03-04-2025 | Live Online | $660.00 | |
| Interpersonal Skills | 06-05-2025 | Live Online | $660.00 | |
| Interpersonal Skills | 02-06-2025 | Live Online | $660.00 |
Brochure