4.65 (1395 reviews)
For some, speaking honestly and advocating for themselves is difficult, while others take assertiveness too far and cross the line into aggressive communication and confrontation. Assertiveness skills enable people to have confidence in dealing with others in the workplace as well as developing their life skills. Practical activities allow delegate to practice expressing their views, opinions and ideas and to listen to the views, opinions and ideas of others. Delegates will also learn to recognise differences and when not to be assertive.
Course Overview
Duration:
1 Day
Audience:
Anyone who feels they need to be more personally effective in one to one or group situations, making requests, expressing personal opinions or coping with criticism effectively.
Benefits:
- Feel better about yourself
- Feel more confident
- Feel more relaxed
- Be able to create personal and professional goals
- Learn the difference between passive, assertive and aggressive behaviour.
Course Content
Key areas covered
Learn how to:
- Recognise assertive and non-assertive behaviour
- Develop assertive techniques to confront others in a positive manner
- Seek to discuss concerns that you may have
- Improve your ability to remain calm in a heated situation and capable of listening to even under pressure
- Consider the different ways that people react to conflict and how you can increase the likelihood of a win-win outcome
- Understand the importance of controlling your inner "self-talk" in being able to manage either your anger or anxiety
Understanding Behaviour
- Learn to distinguish Assertive, Aggressive and Passive Behaviour
- Building Self Esteem
- First Impressions
- Influences of past experience
Self-confidence
- Tips of building self-confidence
- The power of thoughts
- Wipe out worry
Ask for What you Want
- Why is it difficult to ask for what you want?
- How to ask for what you want
Communication
- Interpersonal Communication
- Connecting with People
- Building rapport and trust
- Give and receive feedback in a supportive way
- Control your self-talk
Dealing with Conflict
- Manage "fight or flight" reaction
- Respond to criticism and difficult behaviour
- How to engage others in collaborating problem solving
- Resolve contentious issues in a spirit of win-win
- Manage Stress
Delivery Options
Delivery
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Classroom sessions are delivered at a nominated location (Private courses only). Inclusions: |
Full Day Sessions: Half Day Sessions: |
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Live online sessions are virtual instructor-led sessions conducted online from your location. You will be sent an invitation to join the session. There is no need for software just a computer with an internet connection and a browser. |
Full Day Sessions: Half Day Sessions Times:
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Available Assertiveness and Self Confidence courses
Assertiveness skills enable people to have confidence in dealing with others in the workplace as well as developing their life skills. Practical activities allow delegate to practice expressing their views, opinions and ideas and to listen to the views, opinions and ideas of others.
Delegates will also learn to recognise differences and when not to be assertive.
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