4.8 (1543 reviews)
This course will give the contemporary employee the tools to be emotionally intelligent in the workplace, navigating organisational change and complex issues. The contemporary employee will demonstrate advanced problem-solving skills, implement solutions and use a range of interpersonal tools to elicit desired change in the workplace.
Course Overview
Duration:
1 Day
Audience:
New supervisors, team leaders, leading-hands and frontline managers who want to improve their personal and professional skills through Emotional Intelligence.
Prerequisites:
There are no particular requirements for this course.
Benefits:
- Learn to recognise behaviours, moods and impulses
- Manage behaviours and moods best according to the situation.
- Learn how the brain influences emotion
- Identify positive and negative emotions associated with leadership
Course Content
Expected Outcomes:
- Define, address and identify emotional intelligence
- Identify the benefits of emotional intelligence
- Define self-awareness and -management
- Practice self-regulation, self-motivation and empathy
- Understand, use and manage your emotions effectively
- Identify and develop positive coping strategies
- Relate emotional intelligence to the workplace
- Successful communication (verbal and non-verbal)
- Develop and use solution based reasoning
- Identify and manage workplace culture
- Develop an Emotional Intelligence Action Plan
What is Emotional Intelligence
- Self Management
- Self Awareness
- Self Regulation
- Self Motivation
- Empathy
Four Skills of Emotional Intelligence
- How to Accurately Perceive Emotions
- Use Emotions to Facilitate Thinking
- Understand Emotional Meanings
- Manage Emotions
Tools to Regulate Emotion
- Seeing the Other Side
- Self Management and Self Awareness
- Giving in Without Giving Up
- Using Coping Thoughts
- Using Relaxation Techniques
Business Practices
- Role of Emotional Intelligence at Work
- Disagreeing Constructively
- Optimism and Pessimism
- The Balance Between Optimism & Pessimism
- Being Zealous without Being Offensive
- Developing Solutions-based Reasoning
This course is aligned to the PSPGOV516A: Develop and Use Emotional Intelligence unit of competency of Public Service Package. This means that your training will be accredited in line with the AQTF and will count towards a unit in a formal Diploma level qualification. Your qualification and/or certificate is recognised nationally. Accredited training is training that has one standard for all training, and is adopted by all organisations to achieve the same outcome. Call to discuss which qualifications include this competency. This unit is one or 6 units in the Working in Government and Management Competency Fields. For certification, participants must successfully complete workplace projects and assessments.
Delivery Options
Delivery
Public Courses
Live online - learn by doing.
Our Live Online courses are conducted through a dedicated learning platform that enables us to provide instructor-led, hands-on training to develop real skills, in real time. Each participant logs into their own virtual environment setup specifically for the course. This is a fully interactive experience - just like in a classroom. No passive lectures. No videos to follow - real time hands-on practice with your instructor guiding you every step.
Instructor:
- provides real-time live hands-on instruction and demonstration,
- provides step-by-step practical activities for participants,
- can assist participants on their screen, if necessary,
- can share participant screens to enhance discussion.
Participants:
- receive hands-on instruction, step-by-step exercises and skill-builder activities,
- see the instructor screen while working on their own environment,
- can interact with the instructor and the group of participants,
- can ask questions at any time,
- join the course from any location with internet using a Course Invitation.
- no need for any software, just a computer with internet and a browser.
- no downloads on installs necessary on the participant computer.
Inclusions:
- E-Book Training Manual/activity booklet will be provided
- Certificate of Completion
- Post-course support to the level of the course
- Access to any training exercises used during the session
Session Times:
- Full Day Course: 9:00 am-4:30 pm
- Half Day Course: 9:00 am-12:30 pm or 1:30 pm-5:00 pm
Private Courses
Private sessions can be arranged through our Live Online platform for group training. Group training content and duration can also be tailored to your needs. To discuss your training requirements, contact our Course Scheduling team.
Classroom
Classroom sessions are delivered at a nominated location (Private courses only).
Requirements:
If training is being delivered on your site:
- A computer is required for each participant, configured with appropriate software (if necessary).
- If participants are using laptops, ensure power cords are provided for use during the session.
- The instructor will bring their own laptop - please provide power
- Screen/Projector for trainer to connect their laptop to. Please indicate the connection method - hdmi or wifi.
Inclusions:
- Training Manual/activity booklet
- Certificate of Completion
- Post-course support for queries relating to the course content.
Available Emotional Intelligence courses
| Event | Event Date | Location | Individual Price | Register |
|---|---|---|---|---|
| Emotional Intelligence | 27-03-2026 | Live Online | $660.00 | |
| Emotional Intelligence | 22-04-2026 | Live Online | $660.00 | |
| Emotional Intelligence | 22-05-2026 | Live Online | $660.00 | |
| Emotional Intelligence | 15-06-2026 | Live Online | $660.00 |
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