4.72 (955 reviews)
This course introduces the basic skills necessary for working with Outlook . Students will use Outlook messaging to send, receive and manage messages, schedule appointments with the Calendar, and track and manage tasks. Courses are conducted in Outlook 365, Outlook 2019, Outlook 2016 and Outlook 2013. Simply choose your version when making a booking.
Course Overview
Audience:
The course has been designed for new users of Microsoft Outlook.
Prerequisites:
Participants must have basic keyboard and mouse skills and be familiar with the Windows operating system.
Course Content
Getting Started
- Outlook interface
- Navigating Outlook
- Navigation Pane
- Using the Folder List
- People Pane
- Getting Help
Outlook Messaging
- Creating and Sending messages
- Address Book
- Changing mail folder views
- Opening, Sending and Receiving messages
- Viewing sent messages
- Replying to a message
- Forwarding a message
- Printing a message
Managing Messages
- Saving a draft a message
- Flagging a message for follow up
- Navigating through messages
- Changing the read status
- Sorting mail messages
- Deleting a message
- Moving to a different folder
- Emptying Deleted Items folder
- Archiving a folder
E-mail Message Options
- Setting Read & Delivery Receipts
- Message Expiry
- Delayed Delivery
- E-mail options
Creating an AutoSignature
- Creating an AutoSignature
- Selecting a default AutoSignature
- Inserting an AutoSignature
File Attachments & Links
- Inserting a file into a message
- Saving a file attachment
- Opening a file attachment
- Hyperlinks in a message
- Create / use Office documents
Message Options
- Message tracking options
- Viewing message delivery status
- Recalling a message
- Using voting buttons
Calendar
- Using the Calendar
- Appointments / meetings
- Responding to a meeting
- Checking meeting responses
- Adding a task
- Editing Calendar items
- Recurring Calendar items
- Changing the Calendar view
- Using the Date Navigator
- Moving Calendar items
- Printing Calendar information
- Saving a calendar as a Web page
- Deleting Calendar items
- Multi-day events
Responding to Reminders
- Viewing follow up details
- Marking a follow up as complete
- Clearing Flags
Contacts
- Adding a contact
- Adding a Contract from an email
- Adding same company contacts
- Changing the Contacts view
- Editing a contact
- Adding a Photo
- Flagging a contact for follow-up
- Sending a message to a contact
- Organising Contacts meetings
- Exploring a contact's Web page
- Assigning a task to a contact
- Printing Contacts information
- Deleting a contact
- Sending an email to a Contact Group
Tasks Folder
- Add a Task
- Setting Task Reminders
- Tasks and To-Dos
- Editing a Task
- Managing Tasks
- Marking a Task Completed
- Deleting a Task
Organising Outlook Items
- Outlook item categories
- Modify the master category list
- Create/Delete folders
- Using Find
- Using the Ways to Organise pane
- Using AutoCreate
- Insert an Outlook item into a message
Delivery Options
 |
Classroom sessions are delivered at a nominated location (Private courses only). Inclusions: |
Full Day Sessions: Half Day Sessions: |
 |
Live online sessions are instructor-led in a virtual environment, providing hands-on instruction and practical activities for participants. Participants can see the instructor screen and interact with the instructor and other participants. Instructor can assist participants on their screen if necessary. Participants can join a session from any location using the Course Invitation. There is no need for software just a computer with an internet connection and a browser. Public sessions are conducted through Live Online. Inclusions: |
Full Day Sessions: Half Day Sessions Times:
|
Available Outlook Essentials courses
There are no events in the selected category
Brochure