What makes a Successful EA/Administrator?

• Characteristics of a professional
• Defining your role and what is required of a proficient EA/PA
• Improving your credibility
• Developing confidence and esteem

Personal Management Skills

• Understand your place in the management team
• Identifying your core competencies
• Matching business goals with administrative support
• Balancing the demands of more than one manager

Planning and Scheduling

• Planning and Setting objectives
• Key steps of solving problems
• Setting Priorities and goals
• Urgency/Importance dilemma
• Calendar Management using Outlook
• Time Management

Time Management

• Understanding Time Wasters
• Effective meeting management
• Time Management techniques to practise

Communication Skills

• Communicating effectively
• Active Listening skills
• Giving and getting instructions
• Tact and diplomacy
• Develop assertive communication for mutual respect
• Develop effective business writing including emails
• Develop excellent telephone skills and etiquette
• Understanding Body Language
• Left brain/right brain traits in effective communication

Interpersonal Skills

• Working relationships and team dynamics
• Managing verbal and non-verbal behaviour
• Managing your emotions
• Building mutual respect and trust with others
• Learn how to vary modify your style to work with different styles

Agendas and Minutes

• Preparing Meeting Agendas
• Minute Taking Techniques
• Preparing Meeting Minutes
• Writing Reports
• Understanding organisation and structure of reports

Conflict Management

• Resolve conflict in a professional manner
• Coping with Stress
• Dealing with difficult people

Writing Professional Emails

• Organising your thoughts
• Layout and structure
• Email etiquette
• Setting follow up reminders in Outlook
• Managing Email efficiently

Dealing with Stress in the Workplace

• Signs of Stress
• Identifying stress in yourself and others
• Stress Management techniques

Putting your Skills to Work

• Effective meeting management
• Improve personal impact as you present
• Provide feedback with confidence
• Effective scheduling techniques for working with multiple managers
• Developing effective time management techniques
• Managing interruptions and distractions
• Managing your stress level.