Business Writing Essentials

Course Details

Effective communication is the key to success in any business. Today's competitive business environment demands that your letters, memos, reports and other business correspondence be professional and effective.

This course presents information that you need to succeed whether you are sending an email, a formal report. Support material provides effective tools and guidelines for producing clear, concise and persuasive prose.


1 Day


Equally useful to executives and support staff, it shows how to:

  • write clearly and succinctly and with impact
  • rid writing of jargon
  • organise material effectively
  • avoid errors in spelling, grammar and usage
  • enhance document presentation


There are no particular requirements for this course.

Course Content

Why write?

  • Document mediums - letters, memos, emails, and general reports
  • Reasons for writing
  • Message and purpose
  • Understanding the Message
  • Good news and bad news
  • Letters of complaint
  • Responses to complaints
  • Letters to inform or to persuade

Planning & Writing a First Draft

  • Defining the purpose
  • Identifying the audience
  • Understanding the context
  • Format
  • Supporting evidence
  • Constructing a framework
  • Mapping

Principles of Communication

  • Voice and tone
  • Modern business language
  • Structure
  • Evidence
  • Write to express, not to impress

Principles of Communication

  • Understanding Time Wasters
  • Effective meeting management
  • Time Management techniques to practise

Effective Writing

  • The four C's of writing
  • Effective sentences and paragraphs
  • Use of punctuation and grammar
  • Singular or plural
  • Making words agree
  • Using modifiers
  • Guidelines for effective writing


  • Active and passive voice in writing

Sentences and Paragraphs

  • Sentences
  • Simple
  • Compound
  • Complex
  • Using paragraphs
  • Readability index

Layout and Design

  • Sample layouts of various document mediums
  • Writing business letters
  • Writing to inform
  • Writing to persuade
  • Writing to deliver good news
  • Writing to deliver bad news
  • Letters of complaint
  • Responding to a complaint
  • Email etiquette

Guidelines to proofing

  • General tips in proofing and editing

Event Properties

Event Date 08-05-2018
Event End Date 08-05-2018
Individual Price $572.00
Course Code BWE1
Corporate Training Solutions Australia
Level 19, Waterfront Place, 1 Eagle St Brisbane, QLD 4000 Australia
Corporate Training Solutions Australia

Group Rate

#Registrants Rate/Person($)
3 543.40
4 514.80

Location Map

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