Skills for Executive Assistants and PAs

Course Details

As an Executive Assistant or Personal Assistant, your job encompasses numerous organisational skills, including planning, scheduling, negotiating and delegating. Administrative professionals take responsibility for much of the organisation and co-ordination within the office. It is a task that calls for tact and diplomacy as well effective communication skills and numerous professional skills. This course examines skills and behaviours necessary to contribute to a professional work team.

Expected Outcome:

  • Develop professionalism and business image
  • Manage workplace interactions across organisation
  • Develop effective listening and questioning skills
  • Develop an assertive communication style
  • Produce persuasive written communication
  • Improve your decision making skills
  • Plan and schedule workflow


2 Days


Administrative professionals and support staff.


There are no particular requirements for this course.

Course Content

What makes a Successful EA/Administrator?

  • Characteristics of a professional
  • Defining your role and what is required of a proficient EA/PA
  • Improving your credibility
  • Developing confidence and esteem

Personal Management Skills

  • Understand your place in the management team
  • Identifying your core competencies
  • Matching business goals with administrative support
  • Balancing the demands of more than one manager

Planning and Scheduling

  • Planning and Setting objectives
  • Key steps of solving problems
  • Setting Priorities and goals
  • Urgency/Importance dilemma
  • Calendar Management using Outlook
  • Time Management

Time Management

  • Understanding Time Wasters
  • Effective meeting management
  • Time Management techniques to practise

Communication Skills

  • Communicating effectively
  • Active Listening skills
  • Giving and getting instructions
  • Tact and diplomacy
  • Develop assertive communication for mutual respect
  • Develop effective business writing including emails
  • Develop excellent telephone skills and etiquette
  • Understanding Body Language
  • Left brain/right brain traits in effective communication

Interpersonal Skills

  • Working relationships and team dynamics
  • Managing verbal and non-verbal behaviour
  • Managing your emotions
  • Building mutual respect and trust with others
  • Learn how to vary modify your style to work with different styles

Agendas and Minutes

  • Preparing Meeting Agendas
  • Minute Taking Techniques
  • Preparing Meeting Minutes
  • Writing Reports
  • Understanding organisation and structure of reports

Conflict Management

  • Resolve conflict in a professional manner
  • Coping with Stress
  • Dealing with difficult people

Writing Professional Emails

  • Organising your thoughts
  • Layout and structure
  • Email etiquette
  • Setting follow up reminders in Outlook
  • Managing Email efficiently

Dealing with Stress in the Workplace

  • Signs of Stress
  • Identifying stress in yourself and others
  • Stress Management techniques

Putting your Skills to Work

  • Effective meeting management
  • Improve personal impact as you present
  • Provide feedback with confidence
  • Effective scheduling techniques for working with multiple managers
  • Developing effective time management techniques
  • Managing interruptions and distractions
  • Managing your stress level.

Event Properties

Event Date 22-02-2018
Event End Date 23-02-2018
Individual Price $1,144.00
Course Code ESAP
Corporate Training Solutions Australia
Level 19, Waterfront Place, 1 Eagle St Brisbane, QLD 4000 Australia
Corporate Training Solutions Australia
We are no longer accepting registration for this event

Group Rate

#Registrants Rate/Person($)
3 1,089.00
4 1,034.00

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