Interpersonal Skills

Course Details


Developing strong interpersonal skills ranks as one of the biggest and most critical in a productive business environment. Learn to develop effective communications skills that build positive interactions with others. Build skills to minimise miscommunication and conflict, increase respect and improve productivity through more effective communication.

Duration:

1 Day

Audience:

This course will benefit any individual who wishes to refine their communication skills and attain a higher level of professional communication.

Benefits:

  • Helps participants better understand themselves.
  • Enhance behavioural change necessary to be an effective communicator
  • Build skills to minimise conflict and resentment
  • Improve productivity through more effective communication

Course Content


Learning Outcomes

Interpersonal skills describe the ways people interact with each other. In this course we explore six main areas:

  1. Personality awareness
  2. Emotional Intelligence
  3. Communication
  4. Conflict Management
  5. Trust
  6. Collaboration

By the end of this workshop, participants will be able to:

  • Effectively deal with a variety of personality types
  • Better meet the needs of work colleagues
  • Effectively handle conflict and difficult situations
  • Enhance trust in workplace relationships
  • Work collaboratively

Your Personal Insight (Profile)

  • Self awareness
  • Understanding yourself and others.
  • Behaviour changes in different environments
  • Recognise tendencies under stress
  • Understanding predictable reactions
  • Personal style influences communication
  • Learn to communicate with others with both similar and opposing styles.

Emotional Intelligence

  • Defining emotional intelligence
  • Understand the different emotions
  • Use emotions as a source of valuable information
  • Manage and control emotions of yourself or others
  • Competencies of emotional intelligence

Communication

  • Communication Styles
  • Verbal and non-verbal communication
  • Barriers to effective communication
  • Body Language
  • Active Listening
  • Questioning
  • Building rapport
  • Establishing credibility

Conflict Management

  • Nature of conflict
  • Understanding conflict styles
  • Managing communication in conflict
  • Steps of conflict resolution

Trust

  • Trust in the workplace
  • 3 types of trust
  • 5 ways to build trust
  • 5 ways to lose trust

Collaboration

  • Defining Collaboration
  • Techniques of working collaboratively
  • Interpersonal skills in a collaborative workplace

Event Properties

Event Date 20-10-2017
Event End Date 20-10-2017
Individual Price $572.00
Course Code IPSKILL
Location
Corporate Training Solutions Australia
Level 19, Waterfront Place, 1 Eagle St Brisbane, QLD 4000 Australia
Corporate Training Solutions Australia
We are no longer accepting registration for this event

Group Rate

#Registrants Rate/Person($)
3 522.50
4 495.00
$572.00

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